Effective Date: 8-13-2025

This privacy policy discloses the privacy practices for Southeastern Mechanical Services, LLC and our website. This privacy policy applies solely to information collected by this website and our business operations. It will notify you of the following:

  • What personally identifiable information is collected from you through the website and our services, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Contact Information: Southeastern Mechanical Services, LLC
Business Office: 1102 B 4th Ave SE, Suite 8 B, Decatur, Alabama 35603
Service Facility: 496 Hwy 67 S, Decatur, Alabama 35603
Phone: 256-686-3444
Service Hours: Monday–Friday: 7:30am to 5pm | Weekend: Closed

Information Collection, Use and Sharing

We are the sole owners of the information collected through our website and business operations. We only have access to collect information that you voluntarily give us via email, phone calls, service requests, or other direct contact from you. We will not sell or rent this information to anyone.

Information We May Collect:

  • Contact information (name, address, phone number, email address)
  • Service address and property details
  • HVAC system information and service history
  • Appointment scheduling information
  • Payment and billing information
  • Communication preferences

We will use your information to:

  • Respond to your service requests and inquiries
  • Schedule and perform HVAC services
  • Process payments and maintain billing records
  • Send appointment reminders and service notifications
  • Provide follow-up customer service
  • Comply with warranty and manufacturer requirements

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your service request (such as manufacturer warranty claims or permit applications). Unless you ask us not to, we may contact you via email or phone in the future to tell you about new services, seasonal maintenance reminders, special offers, or changes to this privacy policy.

Our website logs may generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others. The statistics contain no personal information and cannot be used to gather such information.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via phone at 256-686-3444 or email:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data
  • Opt out of promotional communications while maintaining service-related communications

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, service notifications, emergency alerts, etc.) from Southeastern Mechanical Services, LLC. Message frequency varies based on your service needs and preferences. Message and data rates may apply. For help, contact us at 256-686-3444. You can opt out of promotional messages at any time, though we may still need to contact you regarding scheduled services or urgent system issues.

Cookies

We use “cookies” on this website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Security

We take precautions to protect your information. When you submit sensitive information via the website or provide it during service calls, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service, scheduling, or field service) are granted access to personally-identifiable information. The computers/servers in which we store personally-identifiable information are kept in a secure environment.

Physical records containing customer information are stored securely at our business office located at 1102 B 4th Ave SE, Suite 8 B, Decatur, Alabama 35603.

Service-Related Information

As an HVAC service provider, we may retain information about your heating and cooling systems, service history, and property details to:

  • Provide more efficient future service
  • Maintain warranty and service records
  • Ensure compliance with manufacturer requirements
  • Meet regulatory and licensing obligations
  • Provide emergency service when needed

This information helps us serve you better and is maintained in strict confidence.

Third-Party Services

We may use third-party services for:

  • Payment processing
  • Appointment scheduling
  • Customer communications
  • Manufacturer warranty submissions

These third parties are required to maintain the confidentiality of your information and are prohibited from using your personal information for any other purpose.

Data Retention

We retain customer information for as long as necessary to provide services and comply with legal obligations. Service records may be maintained for extended periods to support warranty claims and regulatory requirements.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page and on our website. We will notify customers of significant changes via email or other communication methods. Your continued use of our services after policy changes indicates acceptance of the updated policy.

If you feel that we are not abiding by this privacy policy, please contact us immediately at 256-686-3444 or visit our office at 1102 B 4th Ave SE, Suite 8 B, Decatur, Alabama 35603.

Southeastern Mechanical Services, LLC
EPA Certified | Factory Trained and Authorized | Liebert Certified
AL Certification: 06219 | Licensed • Bonded • Insured